Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using the WAPedia platform (“Service”), you agree to these Terms of Service. If you do not agree, you may not access or use our service.

2. Service Description

WAPedia provides a SaaS platform that integrates your WhatsApp Business account with Meta’s official WhatsApp Cloud API. Features include multi-agent inbox, official template broadcast campaigns, chatbot auto-reply, and an operations dashboard.

3. Obligations & Meta Policy Compliance

As a WAPedia user, you must:

• Comply with the WhatsApp Business Policy and Meta Commerce Policy.
• Only send message templates approved by Meta’s review system.
• Number suspension responsibility: Meta may suspend or block your number if you violate their policies. WAPedia is not responsible for Meta number blocks resulting from your messaging activity.

4. Subscription & Meta Billing

• Subscription plans: Monthly rates for Starter / Growth / Business, paid via Midtrans.
• Conversation charges: WhatsApp Cloud API conversation fees are billed by Meta to your WABA. WAPedia does not cover Meta invoices.
• Non-refundable: Plan purchases are final and cannot be cashed out.
• Fair-use: After plan fair-use is exhausted, sending through the platform may stop until you upgrade.

5. Acceptable Use Policy

You must not use WAPedia to send messages related to:

• Spam or unwanted bulk messages (opt-in required).
• Online gambling, betting, or lotteries.
• Fraud, phishing, malware, or false information.
• Illegal content, pornography, violence, hate speech, weapons, or controlled substances.

Violations may result in permanent account closure without refund of subscription or wallet balance.